Support
Last updated: April 2026
1. How we can help
We are here to help with any questions or issues you have with Masjid Explorer. This page covers common topics and how to contact us. We typically respond within 2–3 business days.
2. Contact us
Email us at support@masjid-explorer.com for any question, bug report, or feedback. When reporting a bug, please include your iPhone model, iOS version, app version (shown in Settings → About), and clear steps to reproduce the issue.
3. Account issues
If you cannot sign in, make sure you are using the correct email address and that your internet connection is stable. Use the "Forgot password" option on the sign-in screen to reset your password. If you signed in with Apple, check that your Apple ID is signed in on your device. To delete your account and all associated data permanently, open the app and go to Settings → Account → Delete account.
4. Incorrect mosque information
Mosque names, addresses, and locations come from OpenStreetMap. If something is wrong, you can report it directly inside the app by opening the mosque detail page and tapping "Report mosque" or "Suggest edit". For large-scale corrections, consider contributing directly at openstreetmap.org — changes propagate to Masjid Explorer within a few days.
5. Prayer times
Prayer times are calculated using the Aladhan API based on your current location and the calculation method you selected. To change the method or Asr school, go to Settings → Prayer calculation. If times seem off, the most common cause is an incorrect calculation method for your region.
6. Feature requests and feedback
We welcome your ideas and feedback. Email us at support@masjid-explorer.com with your suggestion and a short explanation of how it would help you. We read every message, even if we cannot always reply individually.
7. Privacy and data
For questions about how we handle your data, see our Privacy Policy. To exercise your GDPR rights (access, rectification, erasure, portability), email support@masjid-explorer.com with your request.